Privacy Policy

Information You Provide

When you make a purchase, create an account, subscribe to our newsletter, or contact us, we collect information such as your name, email address, shipping address, phone number, and payment details. Payment information is processed securely through Shopify and is never stored on our servers.

Automatically Collected Information

When you visit our website, we automatically collect certain information including your IP address, browser type, device information, pages visited, and referring URLs. We use cookies and similar technologies to enhance your browsing experience and analyze site traffic.

We use the information we collect to process and fulfill your orders, communicate with you about your purchases and account, send newsletters and promotional materials (with your consent), improve our website and product offerings, prevent fraud and ensure security, and comply with legal obligations.

We do not sell, trade, or rent your personal information to third parties. We may share your information with trusted service providers who assist us in operating our business, including:

Shopify (e-commerce platform and payment processing), FedEx (shipping and delivery), Klaviyo (email marketing, with your consent), and Sanity (content management). These providers are contractually obligated to protect your information and use it only for the services they provide to us.

Essential Cookies

Required for basic site functionality such as your shopping cart, login sessions, and checkout process. These cannot be disabled.

Analytics Cookies

Help us understand how visitors interact with our website so we can improve our content and user experience. You can opt out of analytics tracking through your browser settings.

Marketing Cookies

Used to deliver relevant advertisements and track campaign performance. These are only enabled with your explicit consent.

We implement industry-standard security measures to protect your personal information. All data transmitted between your browser and our servers is encrypted using SSL/TLS technology. Our e-commerce platform, Shopify, is PCI DSS compliant, ensuring your payment information is handled with the highest level of security.

Depending on your location, you may have the following rights regarding your personal information:

Access & Portability

You can request a copy of the personal data we hold about you in a portable format.

Correction

You can request that we correct any inaccurate or incomplete information.

Deletion

You can request that we delete your personal data, subject to certain legal exceptions.

Opt-Out

You can unsubscribe from marketing communications at any time by clicking the unsubscribe link in any email or contacting us directly.

If you are a California resident, you have the right to know what personal information we collect, request deletion of your data, opt out of the sale of your information (we do not sell personal data), and not be discriminated against for exercising your privacy rights. To exercise these rights, please contact us using the information below.

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will promptly delete it.

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on this page with a revised effective date.

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at info@lucedivinacandle.com.